Returns Policy

The following returns policy applies to purchases of Buy From The Bush merchandise.

Returnable Products

Returnable Products are any products that are not specified as Non-Returnable Products in the clause below.

A Buyer may return a Returnable Product for any reason within 14 days of receipt provided that:

(a) the Returnable Product is unused and in its original condition; and

(b) is received by the Seller within 10 days of notice of the return being lodged.

Non-Returnable Products

The following products may only be returned if they are in breach of any warranty or guarantee that cannot be excluded at law (including the Australian Consumer Law):

(a) vouchers;

(b) personalised products;

(c) made-to-order furniture;

(d) underwear;

(e) swimwear with hygiene sticker removed;

(f) software products;

(g) earrings for pierced ears; and

(h) food items that have been opened.

Refunds

Refunds will be issued by us in the form of payment used to complete the transaction. For example, where a transaction has been paid for:

(a) via PayPal, the applicable amount will be refunded to the Buyer’s PayPal account;

(b) by credit card, the applicable amount will be refunded to the Buyer’s card.

Buyers agree that upon receipt of a refund from us the Buyer has no further claims against us or the Seller in relation to the relevant transaction.