Gift Voucher FAQs

Are gift cards digital or physical?
E-Gift Cards are digital and can be purchased 24/7 from our website. You can buy a E-Gift Card right here. Once the order has been processed you will receive an order confirmation email with your gift card details. The card recipient will receive the E-Gift Card via email with instructions on how they can use it. If you are ordering multiple vouchers and would prefer a physical voucher please email to discuss the options.

When will my gift card be sent to me?
Your gift card will be issued immediately after purchase. If you have not received it please check your spam/junk folder before contacting customer support.

How do I redeem a gift card?
To redeem your gift card you will need to enter the card number and PIN in the E-Gift Voucher Code section at checkout.

How long are gift cards valid for?
Buy From The Bush gift cards will expire 3 years after the delivery date.

I have a question relating to a gift card, who can I speak to?
Please email us.

Who do I contact if I haven’t received the gift card I purchased?
Please email us.

I have misplaced my gift card in my inbox, who do I contact?
Please email us.

I think I entered the wrong email address when purchasing my gift card. Who do I contact to update this?
Please email us.

Where can I check my gift card balance?
You can check your balance here. You will need to enter the card number and PIN.

Can I choose how much the card is for?
Of course, this way you can customise your perfect gift. Just enter the value when you add the gift card to the cart.

Can I write a custom message?
Yes, you are able to do this at the checkout.

Can I return or exchange my gift card?
Buy From The Bush gift cards entitle the holder to an amount of credit within the Marketplace that may be used to purchase goods or services from any Seller. Buy From The Bush gift cards cannot be returned or exchanged for cash.

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